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Client Relations



The Gift of Alleviation

Saturday, 3 January 2009 2:24 P GMT-07
 Alleviate: To make more bearable.  From the Latin: alleviare, to lighten.Over the holidays, I received some thoughtful gifts from my clients. Of these, this one made its mark. My clients know I will take all the time necessary to

Client Letter: Doing Business the Right Way

Friday, 26 December 2008 2:05 P GMT-07
Rick -First, I love the car.  I mean, who wouldn’t?!?Second, on each encounter I enjoy getting together with you.  You lay things out fairly, and accurately, and warmly, and easily.  You make what is for many people a dreaded exp

The Sun Never Says To The Earth...

Monday, 11 June 2007 10:36 A GMT-07
What a way to start the week: I deliver a fine used Acura TL to a client that purchased his first car from me sixteen years ago.  In our conversation he reminded me that, many years ago, I had sent out a post card with a Hafiz poem on it, a

The Tree of Life: Reflections on Consultation

Thursday, 5 April 2007 1:01 P GMT-07
Sales people are now often referred to as Sales Consultants...or, they refer to themselves this way...particularly on their business cards, just as life insurance sales people refer to themselves as 'Financial Consultants.'  There are an

Twenty Years Ago: 1987 Subaru Justy

Friday, 2 March 2007 2:47 P GMT-07
"Doubt thou the stars are fire;Doubt that the sun doth move;Doubt truth to be a liar;But never doubt..."That my days are brightened by meeting my clients, especially those who 'go way back.' Twenty years ago, I had the pleasure of me

Daruma Dolls

Saturday, 9 December 2006 6:13 A GMT-07
Yesterday was a particularly satisfying day. J flew down from Wyoming to pick up his new TL Type S. I spoke at length with X who had her car in for service. Click on title to read more...
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